How we work
Every job follows the same six steps. Each one has a clear start and a clear handover, so you know what you owe us and what we owe you. Here is what happens at each step and what changes when plans move.
Marked, then moved
- 01
Enquiry
You tell us the cargo, the route and the ready date.
- 02
Quote
We price the job from what you sent and say what the quote covers.
- 03
Booking
You accept. We book the carrier, truck or space.
- 04
Documents
We prepare and check the shipping documents, and coordinate customs declarations with licensed customs brokers.
- 05
Pickup
The cargo is collected or handed in as booked.
- 06
Delivery
The cargo reaches the consignee, and we tell you by email.
01 Enquiry
You tell us what is moving, where from, where to, and when. If you do not have every detail, send what you have and we ask for the rest. The sooner we have the facts, the closer the first quote is.
- You send: cargo type, weight, volume, packages, origin, destination, ready date and Incoterm if known.
- We do: read it, ask for any missing facts and check if special handling applies.
02 Quote
We price the job from the facts you sent. The quote says what it covers and what it does not, so there are no surprises.
- You send: any change to the cargo or dates, and your questions.
- We do: confirm the route and equipment, and write the quote with its scope.
03 Booking
You accept the quote. We book the carrier, truck or space and confirm the booking details with you.
- You send: your acceptance and the shipper and consignee details.
- We do: book the space or equipment and tell you the booking details by email.
04 Documents
Documents have to match the cargo. We prepare and check them, and customs declarations are coordinated with licensed customs brokers.
- You send: the invoice, the packing list and any permits or safety data sheets.
- We do: check the documents against each other and prepare the shipping papers.
05 Pickup
The cargo is collected or handed in as booked. We coordinate the truck, the depot or the warehouse.
- You send: the pickup address, a contact on site and the cargo ready.
- We do: coordinate the collection and confirm the handover by email.
06 Delivery
The cargo reaches the consignee. We arrange the final truck and tell you when it is delivered.
- You send: the delivery details and who will receive the cargo.
- We do: arrange delivery and confirm it by email.
Keeping you informed
Each step ends with a handover, and a handover ends with an email. We update you by email at the main handovers: when the booking is made, when documents are ready, when cargo is collected and when it is delivered. We do not run a tracking portal. If you need to know where a job stands, write to us at info@ayershipping.com.
When things change
Schedules, inspections and weather can move dates. A carrier can change a sailing, and customs can ask for a check. When that happens we tell you, explain what it means and agree the next steps with you before we act.